It is always the highest priority of RS Floor Works to develop clear communication and expectations with our potential clients before a project is started, as this is the best way to experience a 5 star service experience. It will always be my duty to be as transparent as possible and allow our clients to decide who can provide the best service to meet their needs. The decision to install a new wood floor system or renovate an existing wood floor does not have to be complicated. This is what you can expect
At RS Floor Works, we aim to make your wood flooring project as smooth and stress-free as possible. From your first point of contact to the completion of the job, we believe in clear communication and delivering high-quality craftsmanship. Here’s what you can expect throughout the process:
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Once you reach out to us, either through our website or by phone, we’ll schedule a time for an initial consultation. During this step, we’ll discuss your needs and preferences in detail, whether you’re looking for a new wood floor installation, sanding, or refinishing.
We’ll ask questions to understand the space, your style preferences, and any specific concerns or requirements you may have. If possible, we’ll arrange a site visit to evaluate the area and take measurements. We’ll also guide you through wood species, grades, and finish options, ensuring the choice suits both your taste and the practical needs of your space.
Following the consultation, we’ll provide a detailed estimate based on the scope of the project. The estimate will include the cost of materials, labor, and any other factors such as custom finishes or special requests.
We’ll also provide an estimated timeline for the project so you’ll know what to expect. If you have questions or want to make changes, we’re happy to discuss options and ensure everything is clear before moving forward.
Once you approve the estimate, we’ll finalize the schedule. We understand that flooring projects can be disruptive, so we work with you to find a timeline that’s convenient.
Before work begins, please note that the removal and replacement of furniture and appliances, if necessary, is the responsibility of the client. If you’re having an installation, we’ll ensure the space is properly prepped so the floor can be laid efficiently. For refinishing, we’ll make sure your home is ready for the sanding process.
For new wood floor installations, it’s important to note that the material will need to acclimate to your environment. This acclimation period usually takes 2–6 weeks, depending on the species of wood, to ensure it adjusts to the humidity and temperature of the space. This helps prevent expansion or contraction after installation.
If your home is particularly dusty or has a lot of animal hair or debris, we recommend considering a professional cleaning before we begin work. While we always take care to thoroughly clean the work area and floor before applying the final coat of finish, some airborne particles may still settle onto the surface. A thorough cleaning helps minimize the chance of dust and debris affecting the finish, leading to a smoother, more durable result.
On the scheduled date, we’ll arrive ready to start. During the installation process, we’ll take care of every detail, ensuring the floor is laid securely and with precision.
If you’re having sanding and finishing done, we’ll remove the existing finish, sand the wood to the desired smoothness, and apply the finish you’ve chosen. All sanders are connected to high-performance dust collection systems, keeping the work environment cleaner and healthier.
We use only safe, non-toxic finishing products that are unharmful and environmentally friendly, so you can feel confident about air quality in your home. During finishing, there may be some odor and the need for ventilation, but these products are designed to be safe for your family, pets, and the environment.
Flooring work can involve some noise, and depending on the scope, it may limit access to the work area. We’ll help you plan accordingly so disruption is minimized.
Once the work is completed, we’ll walk you through the finished project. We’ll check the details carefully and ensure everything has been done to your satisfaction. If there are any areas that need extra attention, we’ll address them right away.
After the project is finished, we’ll clean up the workspace thoroughly, leaving your home neat and tidy. You’ll also receive all the information you need regarding care and maintenance so your new floor stays in great condition.
While we always strive to stick to the agreed schedule, some delays may arise due to factors beyond our control, such as weather conditions, material availability, or other unforeseen circumstances. If this happens, we’ll communicate with you promptly and work to minimize any disruption to your project.
After your new floor is installed or refinished, it’s important to follow a few simple steps to ensure longevity:
We’ll provide you with specific instructions for the first 24–48 hours, when the floor is curing, as well as long-term maintenance tips to help keep your floor looking its best.
Even after your project is completed, we remain available to assist with any questions or concerns. Whether it’s about maintenance, touch-ups, or advice on floor care, we’re always here to help.
We also stand behind the quality of our work. If concerns arise after completion, we’ll work with you to resolve them promptly and ensure your satisfaction.
Wood floor sanding and finishing is a form of art, carried out by skilled professionals in a lived-in environment. Unlike a factory setting with robotics and controlled conditions, our work is done by hand, in your home. Because of this, it’s important to understand that minor imperfections are a natural part of the process and should be expected.
We take great care in every project and aim for excellence, but the unique character of wood, the conditions of each space, and the nature of the craft mean that absolute perfection cannot always be guaranteed. These subtle variations are part of what makes each floor one-of-a-kind, reflecting both the beauty of the material and the artistry of hand craftsmanship.
Some of these imperfections may be addressed as part of our process, but ultimately, it is at the discretion of RS Floor Works to determine whether a repair is necessary or appropriate.
You can expect that we will work safely and carefully in your home.
You can expect us to clean up at the end of each day leaving you as comfortable as possible during this renovation process.
You can expect all our sanding machines to be connected to dust collection systems at all times, leaving behind minimal, if any dust.
You can expect us to complete your project within a reasonable amount of time that we determine before starting the job, if there is no unforeseen work or additional work necessary.
You can expect that we honor our initial price quote, if no additional work is necessary.
You can expect that we will value our time in your home, creating an excellent floor system that meets expectations set in the beginning.
